Return Policy

At Flowers of Dubai, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our return policy below:

Eligibility for Returns:

  • Non-perishable items can be returned to us within 24 hours following delivery. Fresh flowers and plants are examples of perishable goods that cannot be returned.
  • An item must be unused, in its original packaging, and in the same condition that it was when it was received in order to be eligible for a return.

Initiating a Return:

  • Please get in touch with our customer support team at sales@flowersofdubai.com to start the return process and ask for a return authorization.
  • Kindly let us know your order number, the specifics of the item or items you want to return, and why you are making the return.
  • You will receive instructions from our customer support staff on where to ship the returned item(s) and how to return them.

Return Shipping:

  • Unless the return is the result of a defective product or an error on our part, customers are liable for the cost of return postage.
  • For your return, we advise utilizing a trackable shipping method and getting shipping insurance to guarantee a prompt and safe delivery.

Refunds:

  • We will evaluate the returned item or items and let you know how your refund is progressing as soon as we get them.
  • Within [number] days, if the return is accepted, you will get a refund using the original payment method.
  • Please be aware that there is no return for delivery costs, and in some circumstances, there can be a restocking fee.

Damaged or Defective Items:

  • Please get in touch with us right away and provide pictures of the damaged or defective merchandise if you receive a damaged or defective item.
  • As soon as feasible, we will work with you to set up a replacement or refund for the impacted item or items.

Cancellations:

  • Non-perishable item orders can be canceled within [number] hours of the order being placed. Orders cannot be canceled once they have been sent or processed.